CONNECT & COMMUNICATE
Conversate makes it easy to provide customer service
by connecting you with your customers across all platforms
and allowing you to properly communicate with them.
WORK AS A TEAM
Inter-team communication is essential to running
a smooth operation. This is made possible with Conversate
using our Team Chat option.
Manage multiple brands or pages across multiple platforms
from one dashboard, optimizing your workflow.
COLLECT CUSTOMER DATA
Our built-in bot feature allows you to automatically
collect customer information and export that info
into your favorite CRM or address book.
Keeping all of your client communication within
the same platform and having a space to gather all
client information allows for a better workflow.
Conversate allows you to label conversations to create
custom work flows. Use our auto assignment feature to
assign conversations to your team members.
Conversate provides a built-in bot features that
collect customer information and provides basic
Improve your customer service response rate
by adding saved replies for frequently asked
If the user has provided an email address through the
chat widget, Conversate will send an email to the customer
under the agent name to continue the conversation.
Talk to customers visiting your website using
our live chat widget.
Connect your Facebook page and start replying
to the direct messages to your page.
Connect your Twitter profiles and reply to direct
message or the tweets you are mentioned in.
Connect to your Instagram business account and
manage the conversation in Conversate.
Connect your business landline and receive text
messages or set up a new number and reply to the
SMS queries in Conversate.
Forward all your support email queries to Conversate
and view it in our integrated dashboard.
Business phone line includes basic IVR with agent
extensions. Receive and make calls inside the web or
VIDEO & SCREEN SHARING
Start a 1:1 video chat or screen sharing session.