What is Conversate?
Conversate gives you the ability to have all of your inboxes on a single platform accessible by your entire team making it easy for you and your customers to Conversate.
CONNECT & COMMUNICATE
Conversate makes it easy to provide customer service
by connecting you with your customers across all platforms
and allowing you to properly communicate with them.
WORK AS A TEAM
Inter-team communication is essential to running
a smooth operation. This is made possible with Conversate
using our Team Chat option.
MULTI-BRAND INBOXES
Manage multiple brands or pages across multiple platforms
from one dashboard, optimizing your workflow.
COLLECT CUSTOMER DATA
Our built-in bot feature allows you to automatically
collect customer information and export that info
into your favorite CRM or address book.
STAY ORGANIZED
Keeping all of your client communication within
the same platform and having a space to gather all
client information allows for a better workflow.
CONVERSATION LABELS
Conversate allows you to label conversations to create
custom work flows. Use our auto assignment feature to
assign conversations to your team members.
Fully Integratable
Extend the capability of the software using Conversate’s webhhooks
and Zapier API integration. Conversate natively integrates with workflow
management systems like Slack. Manage your conversations without
logging into the Conversate dashboard. Improve your work flow and
your customer service ratings by having one space to manage all forms
of communication with your clients.
Our Features
Our innovative features allow for seamless communication with live clients
across multiple platforms like your website, social media accounts, SMS,
and email. Manage multiple brands at the same time with Conversate.
AUTOMATED BOT
Conversate provides a built-in bot features that
collect customer information and provides basic
automated responses.
CANNED RESPONSES
Improve your customer service response rate
by adding saved replies for frequently asked
questions.
CONVERSATION CONTINUITY
If the user has provided an email address through the
chat widget, Conversate will send an email to the customer
under the agent name to continue the conversation.
Communication Across Multiple Channels
Conversate is your solution for connecting with your live customers across multiple platforms all in one place.
Stay on top of your client base and answer communicate with them in a timely manner without having to switch in and out of different platforms.
WEBSITE
Talk to customers visiting your website using
our live chat widget.
Connect your Facebook page and start replying
to the direct messages to your page.
Connect your Twitter profiles and reply to direct
message or the tweets you are mentioned in.
Connect to your Instagram business account and
manage the conversation in Conversate.
SMS
Connect your business landline and receive text
messages or set up a new number and reply to the
SMS queries in Conversate.
Forward all your support email queries to Conversate
and view it in our integrated dashboard.
VoIP
Business phone line includes basic IVR with agent
extensions. Receive and make calls inside the web or
mobile app.
VIDEO & SCREEN SHARING
Start a 1:1 video chat or screen sharing session.
Get Conversate Now
Get yourself ready for an awesome experience with Conversate
and do the best for your business with our software.